Shipping Policy

At Signature Watches Kenya, we are committed to getting your order to you safely and on time. We currently deliver within Kenya and do not offer international shipping at this time.

Order Processing & Handling

All orders are carefully checked and prepared before dispatch.

• Handling time: 1–2 business days

• Business days: Monday to Friday

• Order cut-off time: 4:00 PM (GMT+03:00), East Africa Time (Nairobi)

Orders placed after the 4:00 PM cut-off time, on weekends, or on public holidays will be processed on the next business day.

Your total delivery time is calculated as:

Handling Time + Transit Time = Estimated Delivery Time

Delivery Within Kenya

We deliver orders to customers across Kenya through our delivery partners.

Delivery charges and transit times may vary depending on your location. The applicable delivery fee and estimated delivery time will be communicated or displayed during the checkout process.

Delivery times may also vary due to factors such as the destination, courier schedules, weather conditions, public holidays, or circumstances beyond our control.

Order Tracking

Once your order has been dispatched, we may provide you with relevant delivery information or tracking details where available.

Please ensure that the phone number and delivery address provided during checkout are accurate and accessible so that our delivery partner can contact you when necessary.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Phone number

• Town/City

• Street or delivery location

• Any additional directions that may help the courier locate you

If incorrect or incomplete information causes a delivery delay or failed delivery attempt, additional delivery arrangements or charges may apply.

Delayed or Missing Orders

While we make every effort to ensure timely delivery, delays can occasionally occur due to courier operations, weather, traffic, public holidays, or other circumstances outside our control.

If your order has not arrived within the expected delivery period, please contact us and we will assist you in checking the status of your delivery.

Contact Us

If you have any questions regarding your order or delivery, please contact Signature Watches Kenya through the contact details provided on our website.

Signature Watches Kenya
Quality timepieces. Your signature style.