Privacy Policy

Last Updated: September 2026

Welcome to Signature Watches Ke. We are an online store serving customers in Kenya. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect information that is necessary to provide our services.

1.1 Personal Information

Depending on how you use our website, we may collect:

First and last name
Phone number
Email address
Delivery address
Town or city
Information relating to your orders and purchases
Information you provide when contacting us or requesting customer support

When you make a payment, your payment may be processed through a third-party payment provider. We may receive information necessary to confirm and process your payment, but we do not necessarily store your complete payment card or financial details on our website.

1.2 Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Website usage information
Cookies and similar technologies

This information helps us understand how visitors use our website and improve your shopping experience.

2. How We Use Your Information

We may use the information we collect for the following purposes:

2.1 Processing and Delivering Orders

We use your information to:

Process and confirm your orders
Arrange delivery of your purchases
Contact you regarding your order
Provide order and delivery updates
Handle returns, exchanges, or other customer service requests

2.2 Customer Support

We may use your contact information to respond to questions, enquiries, complaints, or requests for assistance.

2.3 Improving Our Website

We may use information about how customers interact with our website to:

Improve website functionality
Improve our products and services
Understand customer preferences
Monitor website performance
Provide a better shopping experience

2.4 Marketing and Communications

Where appropriate, we may use your contact information to send you information about new products, promotions, offers, or other updates from Signature Watches Kenya.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

3. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website traffic, and provide a better shopping experience.

Cookies may also be used by certain third-party services that operate on our website, such as analytics, payment, advertising, or other website functionality providers.

You can adjust your browser settings to refuse or restrict cookies. However, disabling certain cookies may affect some features of the website.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted third parties when necessary to operate our business and provide our services. These may include:

4.1 Delivery and Service Providers

We may provide necessary information, such as your name, phone number, and delivery address, to courier or delivery providers so that your order can be delivered to you.

4.2 Payment Providers

Payment information may be processed by third-party payment providers. These providers process payments according to their own privacy policies and security practices.

4.3 Website and Technology Providers

We may use third-party providers for services such as website hosting, analytics, email communication, security, and other technical services. These providers may have access to information where necessary to perform services on our behalf.

4.4 Legal Requirements

We may disclose information where required to do so by law, regulation, court order, or other lawful request, or where disclosure is necessary to protect our rights, customers, website, or business.

5. Protection of Your Information

We take reasonable measures to protect the personal information we collect against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. Retention of Your Information

We retain personal information for as long as reasonably necessary to provide our services, process orders, maintain appropriate business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

When information is no longer required, we may securely delete or anonymize it where appropriate.

7. Your Privacy Rights

Depending on applicable law, you may have rights regarding the personal information we hold about you, including the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information where applicable
Object to or restrict certain uses of your information
Withdraw consent where processing is based on consent
Opt out of promotional communications

To make a privacy-related request, please contact us using the contact details provided below.

8. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

9. Children’s Privacy

Our website is intended for general use and is not specifically directed at children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact Signature Watches Ke
through the contact details provided on our website.